In this day and age, how valuable to you is it that the service you are dealing with actually answers the phone and gives you professional undivided attention?
This is how you know that your needs will be met.
When you hand off your film to a service you can’t communicate with, you get what they give, versus what you want.
Let’s assume that when you call for information someone is willing to speak with you.
Ask them these questions if they are willing to give you the time to do so.
We listen to your needs.
We advise the most practical way to accomplish your needs.
We do it your way, not our way.
Send us an email and see how long it takes to get a reply. Or call us and see if how long it takes to get an answer to your request, (775) 851-8794 or a personal return call, versus hitting numbers and being put on hold.
How will you find your way to the movie you are looking for at any given time?
If your collection has multiple DVDs with 2 hours of movies each, a catalog will be of great assistance in helping you find your way to the DVD that contains the movie you are looking for at any given time.
This catalog is one example of how we work with you to incorporate your changes to your final collection.
We guarantee to provide copies years later at only the minimal copy charge (plus shipping).
We also guarantee that if your master somehow becomes defective, despite our use of the highest quality media we know of, we will replace it for free.
Will they make the best effort to adjust the quality of your originals for the best viewing outcome?
With good equipment and attention to details we will produce the best version you can get from your original material.
Ask if they will provide the following at no extra cost, or are they planning to charge you for each title or chapter point you request?
Remember what we include in our package of features Our pricing covers the amount of time it will take us to: Project and Capture your movies Edit those movies so you can enjoy watching them and Author an easy to use DVD with the names you will recognize, of your movies, then package your DVD in a custom labeled case with your family picture and name, or the title of your choosing.
Ask them if they will change the master to suit you, once you have reviewed it, and do this free of additional charge.
Our investment in editing tools makes it possible for us to offer a quick turn around to the revisions you suggest after you have had a chance to review your master(s).